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Frequently asked questions - (FAQ)

HOW DO I CONTACT ETERNAL BEAUTY?
For order inquiries please send an email to eternal-beauty@haustorstore.com

HOW MY ORDER WILL BE SHIPPED?
We currently offer international shipping.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 15-60 days.
During holidays, shipping may take a bit longer than normal-but be patient, the reward is worth the wait!

HOW DO I RETURN SOMETHING?
Eternal Beauty is happy to accept returns on all merchandise within 30 days of purchase. Unfortunately and without exception, Eternal Beauty cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy. Sorry, shipping and handling fees are not refundable on returns. Returns are available for products purchased on eternal-beauty.haustorstore.com. All returns should be sent to: Address we provide upon your contact us when returning products to Eternal Beauty, please secure a tracking number for your shipment so that we can ensure safe delivery

SOMETHING IS MISSING FROM MY ORDER/ MY ORDER WAS INCORRECT!
We're happy to help fix this – contact us on email to start the process for fulfilling missing or issue a refund.

IS THIS WEBSITE SECURE?
Absolutely! We take your trust seriously and understand how important it is to our customers to shop in a safe environment. When shopping on Eternal Beauty, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced customer security technique available on the Web.

WICH PAYMENT METOD ACCEPTED ON THIS SITE?
We accept PayPal form of payment.

HOW DO I KNOW IF MY ORDER WAS PLACED?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account.

HOW DO CHANGE OR CANCEL MY ORDER?
If you need to make any changer to your order, please message us immediately on email. Once your order has been processed, we will be unable to modify the contents or cancel your order. We apologize for any inconvenience and will do our best to assist you.